How Can We Help?
How Can We Help?
Your Infinite ATPL support center.
Your Infinite ATPL support center.
Type keywords or questions to search common issues and guides below.
Type keywords or questions to search common issues and guides below.
Try “restore purchases” or “subscription problem”.
Try “restore purchases” or “subscription problem”.
Restore purchases.
Restore purchases.
Guide: Tap the App Store profile, sign in with the correct Apple ID, then tap ‘Restore Purchases’ in Infinite ATPL settings. If issues persist, check you are using the original Apple ID.
Guide: Tap the App Store profile, sign in with the correct Apple ID, then tap ‘Restore Purchases’ in Infinite ATPL settings. If issues persist, check you are using the original Apple ID.
Report a bug.
Report a bug.
Noticed a crash, visual glitch, or technical fault? Use our bug report form for prioritized help. Attach screenshots or error messages.
Refund or contact.
Refund or contact.
You can request a refund within 14 days via Apple, or ask us directly if you need help. For support, use the contact form below — response in 24–48h.
You can request a refund within 14 days via Apple, or ask us directly if you need help. For support, use the contact form below — response in 24–48h.
How do I restore purchases on a new device?
Open Infinite ATPL, go to Settings > Restore Purchases. Ensure you’re signed in with your original Apple ID. If you still see locked content, restart your device and try again. If you have trouble, contact support with your purchase receipt.
Why won’t images generate or complete?
Check your internet connection and your region (some image generation restrictions may apply). If using a VPN, try turning it off. If the app reports a network, API, or region error, wait and retry later.
What happens when I reach my free/monthly generation limit?
Free plan allows 30 images lifetime. Paid plans: 200/month. When you hit your limit, you’ll see a limit message; upgrade your plan (Settings > Manage Subscription), or wait until your monthly cycle resets. Usage is device-based.
How do I restore purchases on a new device?
Open Infinite ATPL, go to Settings > Restore Purchases. Ensure you’re signed in with your original Apple ID. If you still see locked content, restart your device and try again. If you have trouble, contact support with your purchase receipt.
Why won’t images generate or complete?
Check your internet connection and your region (some image generation restrictions may apply). If using a VPN, try turning it off. If the app reports a network, API, or region error, wait and retry later.
What happens when I reach my free/monthly generation limit?
Free plan allows 30 images lifetime. Paid plans: 200/month. When you hit your limit, you’ll see a limit message; upgrade your plan (Settings > Manage Subscription), or wait until your monthly cycle resets. Usage is device-based.
How do I restore purchases on a new device?
Open Infinite ATPL, go to Settings > Restore Purchases. Ensure you’re signed in with your original Apple ID. If you still see locked content, restart your device and try again. If you have trouble, contact support with your purchase receipt.
Why won’t images generate or complete?
Check your internet connection and your region (some image generation restrictions may apply). If using a VPN, try turning it off. If the app reports a network, API, or region error, wait and retry later.
What happens when I reach my free/monthly generation limit?
Free plan allows 30 images lifetime. Paid plans: 200/month. When you hit your limit, you’ll see a limit message; upgrade your plan (Settings > Manage Subscription), or wait until your monthly cycle resets. Usage is device-based.
How do I cancel or modify my subscription?
Open the App Store > Tap your profile icon > Subscriptions. Select Infinite ATPL and tap ‘Cancel’ or choose a new plan. For payment issues, contact Apple Support. All subscriptions are managed via the App Store on your Apple ID.
How do I request a refund?
Go to reportaproblem.apple.com, sign in, and find your Infinite ATPL purchase. Select ‘Request a refund.’ For help with the process or unclear charges, contact us — we’re happy to guide you.
Why is my subscription not recognized?
Try ‘Restore Purchases’ via app Settings. If delays occur (up to 24h following Apple’s sync), ensure you’re logged in to the correct Apple ID. If issues persist, restart the device, update the app, and check your App Store payment status.
How do I cancel or modify my subscription?
Open the App Store > Tap your profile icon > Subscriptions. Select Infinite ATPL and tap ‘Cancel’ or choose a new plan. For payment issues, contact Apple Support. All subscriptions are managed via the App Store on your Apple ID.
How do I request a refund?
Go to reportaproblem.apple.com, sign in, and find your Infinite ATPL purchase. Select ‘Request a refund.’ For help with the process or unclear charges, contact us — we’re happy to guide you.
Why is my subscription not recognized?
Try ‘Restore Purchases’ via app Settings. If delays occur (up to 24h following Apple’s sync), ensure you’re logged in to the correct Apple ID. If issues persist, restart the device, update the app, and check your App Store payment status.
How do I cancel or modify my subscription?
Open the App Store > Tap your profile icon > Subscriptions. Select Infinite ATPL and tap ‘Cancel’ or choose a new plan. For payment issues, contact Apple Support. All subscriptions are managed via the App Store on your Apple ID.
How do I request a refund?
Go to reportaproblem.apple.com, sign in, and find your Infinite ATPL purchase. Select ‘Request a refund.’ For help with the process or unclear charges, contact us — we’re happy to guide you.
Why is my subscription not recognized?
Try ‘Restore Purchases’ via app Settings. If delays occur (up to 24h following Apple’s sync), ensure you’re logged in to the correct Apple ID. If issues persist, restart the device, update the app, and check your App Store payment status.
Why did my content generation fail?
Failures may be due to API/network limits, region-based restrictions, or Gemini configuration issues. Try switching networks, turning off VPNs, or waiting and retrying. Still not working? Reach out — provide error details for quick assistance.
Why does the app crash, freeze, or not generate images?
First, update Infinite ATPL from the App Store. If that doesn’t work, uninstall and reinstall the app. For persistent problems, provide crash details or error messages via our bug report form.
What if my vault does not save topics or data?
Check that your device has sufficient storage. If problems persist, restart the app. Infinite ATPL uses local storage only; your vault data never leaves your iPhone/iPad.
Why did my content generation fail?
Failures may be due to API/network limits, region-based restrictions, or Gemini configuration issues. Try switching networks, turning off VPNs, or waiting and retrying. Still not working? Reach out — provide error details for quick assistance.
Why does the app crash, freeze, or not generate images?
First, update Infinite ATPL from the App Store. If that doesn’t work, uninstall and reinstall the app. For persistent problems, provide crash details or error messages via our bug report form.
What if my vault does not save topics or data?
Check that your device has sufficient storage. If problems persist, restart the app. Infinite ATPL uses local storage only; your vault data never leaves your iPhone/iPad.
Why did my content generation fail?
Failures may be due to API/network limits, region-based restrictions, or Gemini configuration issues. Try switching networks, turning off VPNs, or waiting and retrying. Still not working? Reach out — provide error details for quick assistance.
Why does the app crash, freeze, or not generate images?
First, update Infinite ATPL from the App Store. If that doesn’t work, uninstall and reinstall the app. For persistent problems, provide crash details or error messages via our bug report form.
What if my vault does not save topics or data?
Check that your device has sufficient storage. If problems persist, restart the app. Infinite ATPL uses local storage only; your vault data never leaves your iPhone/iPad.
How do I switch languages, change to dark mode, or adjust preferences?
Go to Settings in Infinite ATPL. For language or visual changes, follow the provided toggles or menus. If changes don’t apply, restart the app. Ensure your device system language is supported and updated.
Where is my data stored? Is my privacy protected?
All data is stored locally on your device (iPhone/iPad). Infinite ATPL never collects, tracks, or uploads your vault or usage data. 100% privacy respected. Learn more in our Privacy Policy.
How do I delete my data (GDPR/right to be forgotten)?
To remove all data, delete the app from your device — this erases all data stored locally. You may also clear vault entries from within app settings before uninstalling. Have concerns? Contact us for step-by-step help.
How do I switch languages, change to dark mode, or adjust preferences?
Go to Settings in Infinite ATPL. For language or visual changes, follow the provided toggles or menus. If changes don’t apply, restart the app. Ensure your device system language is supported and updated.
Where is my data stored? Is my privacy protected?
All data is stored locally on your device (iPhone/iPad). Infinite ATPL never collects, tracks, or uploads your vault or usage data. 100% privacy respected. Learn more in our Privacy Policy.
How do I delete my data (GDPR/right to be forgotten)?
To remove all data, delete the app from your device — this erases all data stored locally. You may also clear vault entries from within app settings before uninstalling. Have concerns? Contact us for step-by-step help.
How do I switch languages, change to dark mode, or adjust preferences?
Go to Settings in Infinite ATPL. For language or visual changes, follow the provided toggles or menus. If changes don’t apply, restart the app. Ensure your device system language is supported and updated.
Where is my data stored? Is my privacy protected?
All data is stored locally on your device (iPhone/iPad). Infinite ATPL never collects, tracks, or uploads your vault or usage data. 100% privacy respected. Learn more in our Privacy Policy.
How do I delete my data (GDPR/right to be forgotten)?
To remove all data, delete the app from your device — this erases all data stored locally. You may also clear vault entries from within app settings before uninstalling. Have concerns? Contact us for step-by-step help.
Troubleshooting: Can’t restore, bug not fixed, or need real human help?
Try each step above, including restarting your device, signing in with the original Apple ID, updating Infinite ATPL, or reinstalling the app. Still stuck? Fill out our contact form and describe the issue — our dedicated support will help you within 24–48 hours.
How long until I receive help?
We respond within 24–48 hours. Most tickets are answered in under 24 hours weekdays. You will be helped by a real human — not a robot.
Is my privacy really respected?
Yes. Infinite ATPL is committed to your privacy: no analytics, tracking, or cloud sync. All support tickets are confidential.
Troubleshooting: Can’t restore, bug not fixed, or need real human help?
Try each step above, including restarting your device, signing in with the original Apple ID, updating Infinite ATPL, or reinstalling the app. Still stuck? Fill out our contact form and describe the issue — our dedicated support will help you within 24–48 hours.
How long until I receive help?
We respond within 24–48 hours. Most tickets are answered in under 24 hours weekdays. You will be helped by a real human — not a robot.
Is my privacy really respected?
Yes. Infinite ATPL is committed to your privacy: no analytics, tracking, or cloud sync. All support tickets are confidential.
Troubleshooting: Can’t restore, bug not fixed, or need real human help?
Try each step above, including restarting your device, signing in with the original Apple ID, updating Infinite ATPL, or reinstalling the app. Still stuck? Fill out our contact form and describe the issue — our dedicated support will help you within 24–48 hours.
How long until I receive help?
We respond within 24–48 hours. Most tickets are answered in under 24 hours weekdays. You will be helped by a real human — not a robot.
Is my privacy really respected?
Yes. Infinite ATPL is committed to your privacy: no analytics, tracking, or cloud sync. All support tickets are confidential.